Student Services

Immigration and Cultural Adjustment Issues

International Student and Scholar Services

1111 University Capitol Centre, 319-335-0335, isss@uiowa.edu

http://international.uiowa.edu/isss/  

Hours: office opens from 8:00-5:00 pm

Walk-in hours to meet with an advisor: 9:30-11:30 am (except Wednesday), 1:30-3:30 pm Monday - Friday

The ISSS staff includes five positions whose title is Foreign Student Adviser (FSA), and two directors who also serve as FSAs. The FSAs are responsible for most routine immigration procedures involving people in F-1 and J-1 status. These routine procedures include practical training, extension of stay, transfer of schools, changes of non-immigrant status, and others. The FSAs provide counseling on personal, social, and financial matters; information about University procedures; liaison with sponsoring agencies (IIE, AAI, etc.); miscellaneous problem-solving; sponsorship of activities with international themes; and development of intercultural educational programs.

The ISSS staff also includes one Student Support and Retention Coordinator, responsible for the support and retention of international students.

“Community Update,” a newsletter produced by the FSAs, is sent to everyone on the ISSS listserv. The purpose of “Community Update” is to keep University of Iowa foreign students and scholars informed about matters that might be interesting or important to them.

Safety

University of Iowa Department of Public Safety

808 University Capitol Centre

Emergency: 911

Non-Emergency: 319-335-5022

http://police.uiowa.edu/

The University of Iowa Department of Public Safety is responsible for emergency response on the University of Iowa campus. The largest division is the University of Iowa Police Department, which is made up of 45 state certified police officers who patrol the campus 24 hours a day/7 days a week.

University of Iowa Hospitals and Clinics (UIHC)

UI Hospitals and Clinics: 319-356-161, https://www.uihealthcare.org/Default.aspx

University of Iowa Hospitals and Clinics – recognized as one of the best hospitals in the United States – is Iowa’s only comprehensive academic medical center and a regional referral center. UI Hospitals and Clinics and UI Children's Hospital together deliver quality care in collaboration with University of Iowa Physicians, the state's largest multi-specialty medical and surgical group practice composed of faculty physicians of the UI Roy J. and Lucille A. Carver College of Medicine. These partners work together as University of Iowa Health Care, to provide patient care, conduct biomedical research, and train the next generation of health professionals.

Nite Rite

319-384-1111

Nite ride, operated by full-time University of Iowa Security Officers, is a safe means of transportation for women only. The Downtown Route runs on Friday and Saturday, from 10:00pm to 3:00am; the Academic Route runs from Sunday through Thursday, 10:00pm to 3:00am.

Academic

Academic Advising Center

2nd floor, Pomerantz Center, (319) 353-5700, http://www.uiowa.edu/web/advisingcenter/

The Academic Advising Center serves over 8,000 students who are open majors, first-year students with declared majors, pre-majors, pre-professional majors and non-degree, special status students. The Center is also a great advising resource for faculty and staff.

CLAS Office of Academic Programs & Student Development

120 Schaeffer Hall, 319-335-2633, clasps@uiowa.edu

http://clas.uiowa.edu/students

The Academic Programs and Student Development office can answer College of Liberal Arts & Sciences (CLAS) students’ questions about fulfilling academic potential and graduating on time.

Writing Center

110 English Philosophy Building, 319-335-0188, http://writingcenter.uiowa.edu/

The Writing Center helps all in the University community improve their writing, including attitudes and self-confidence about writing. We also assist with reading. The Writing Center programs are free! All you contribute is time to benefit your writing. Any writers who want feedback on any aspect of writing could use the services of the Writing Center. You would especially benefit from the Writing Center if you are feeling insecure about your writing, if you are anxious or apprehensive about writing, if you are dissatisfied with your skills, or if you find yourself procrastinating. An instructor might also recommend that you come to the Writing Center.

Speaking Center

412 English Philosophy Building, 319-335-0205, http://speakingcenter.uiowa.edu/

The Speaking Center offers quality, one-on-one and small group tutoring and consultation to students and instructors on campus who would like to work on any aspect of oral communication. We work with a range of students from many disciplines on such issues as: effective participation in class discussions, crafting and delivering oral presentations, understanding unfamiliar cultural references, interview skills, creative performances, and speech anxiety. We also work with instructors on: crafting clear assignments, fostering classroom presence, ensuring that all students can access their reading assignments, going on the job market, and delivering poster and conference presentations. You may reserve a maximum of three 25 minute appointments each week. Appointments are reserved on line and available on a first-come, first-served basis.

Academic Support and Retention

310 Calvin Hall, 2 West Jefferson St, (319) 335-1497, http://uc.uiowa.edu/retention

The office provides services and programs which create a seamless transition from high school to college and lead to student academic success. It develops communication tools to inform students of campus resources and programs to support student success. It also maintains open communication with faculty, staff and parents about issues and resources pertaining to student retention.

Honors Program

420 Blank Honors Center, 319-335-1681, http://honors.uiowa.edu/

Honors at Iowa enriches the educational experience of academically-talented undergraduates by engaging them in the process of intellectual growth and self-discovery. Honors students acquire a broad and interdisciplinary knowledge base; they also develop skills through learning by doing, with emphasis on mentored research and creative work. Students as a result grow professionally and personally in a way that contributes to their success in a diverse world. The accomplishments of Honors students are formally recognized by the University of Iowa.

Pomerantz Career Center

100 Pomerantz Center, Suite C310, 319-335-1023, www.careers.uiowa.edu

Pomerantz Career Center assists The University of Iowa with enrollment management by empowering undergraduate students to become leaders, maximize their potential and achieve professional success. The center provides information, testing, and counseling for students who want help in identifying career interests. It helps students in the "job search" - writing resumes and cover letters and improving their performance in interviews. It also assists students in gaining professional experience with outside organizations through a type of volunteer work or employment called an “internship”.

(Engineering Students: Engineering Professional Development http://www.engineering.uiowa.edu/epd)

University Libraries

100 Main Library (LIB), 319-335-5299, www.lib.uiowa.edu/

The University Libraries consist of the Main Library and eight departmental libraries--Art, Business, Engineering, Health Sciences, Law, Music, and Science library. The libraries house over three million volumes and provide a variety of reference and information services. The Main Library also contains microfilm reading rooms, listening rooms for recorded materials, seminar and study rooms, computers for student use, carrels for qualified graduate students, and learning commons. To effectively use the resources of the University of Iowa’s library system you need to become familiar with the computerized database system known as “InfoHawk”. Library information sheets are available at the Main Library or at any of the eight departmental libraries. Questions about the University Libraries may be directed to the Information Desk, Main Library, 335-5299, or to a departmental library. The locations of the departmental libraries are given in the “About the Libraries” and in the “Locations” section of the library web page http://www.lib.uiowa.edu/.

UI students can borrow materials from the library with their student identification cards. Non-students who are residents of Iowa may borrow from the library if they have a UI library permit. To obtain a permit you must provide proof of identification and residence (driver's license and checkbook), then fill out an application at the Information Desk.

Library Carrels and Lockers

Graduate students can have a place to study and to store books and materials in the library. Students need to pick up the application form beginning at 8:00 AM on the first day of fall classes, in the Administration Office, Main Library and must have their faculty adviser sign the form. Forms will then be prioritized based on pick-up order and assignment status. Students will be notified by e-mail the following week about their assignment.

There are 60 lockers available on the second floor for undergraduate students. To reserve one, visit the Administration Office on fifth floor in the Main Library. Lockers are reserved for two consecutive semesters, and are available on a first-come, first-serve basis starting the first day of the semester.

Legal Assistance

Student Legal Services

155 Iowa Memorial Union, 335-3276, https://legal.studentlife.uiowa.edu/

Student Legal Services (SLS) is a commission of student government that provides students with legal advice and representation. The office is staffed by law students performing an internship through the College of Law Legal Clinic. These students are supervised by a licensed attorney.

SLS is especially helpful to students who might not otherwise know where or how to obtain legal advice. Legal interns answer a variety of questions on landlord-tenant problems, small claims court, consumer credit issues, and criminal and family law problems. If the problem requires legal representation, SLS can provide representation in criminal matters, landlord-tenant disputes, small claims, dissolution of marriage (among other family issues), guardianships and conservatorships, and administrative actions. Generally, SLS is unable to represent students on such matters as criminal felonies, bankruptcies, personal injuries, and tax matters, and in cases against the University or another Student.  Nonetheless, SLS is an excellent place to ask some initial questions about such legal matters.  SLS also has an extensive referral list of local attorneys who handle these cases.

Only currently registered UI students are eligible for SLS assistance.

Housing

Residence Education

http://housing.uiowa.edu/

University Housing & Dining complements the academic mission of the University of Iowa by providing clean, well-maintained, secure, healthy, and affordable housing and dining options designed to meet the diverse and evolving developmental, educational, and nutritional needs of students living in a multicultural community.

Off-Campus Housing Services

https://offcampushousing.uiowa.edu/

            The off-campus housing services provides resources about tenant information, finding roommates and managing finances while living off-campus.

Health

Student Health & Wellness

4189 Westlawn South, 319-335-8370; http://studenthealth.uiowa.edu/

Hours: 8:00am-5:00pm Monday to Friday (academic year); 8:00am-4:30pm Monday to Friday (during breaks)

Student Health & Wellness (SHW) is the University’s primary clinic for students to go to for health care. Students registered for more than four semester hours are assessed a health fee each semester. This fee allows a student access to the SHW to see a doctor with no office visit charge as many times during the semester as he/she needs.  This fee also covers health promotion services across campus and in the clinic including fitness assessments, tobacco cessation, nutrition counseling stress management, sexual health and substance abuse counseling. Patients who have been assessed the health fee still must pay for lab tests, supplies, physicals, immunizations, procedures (such as wart removal) medications and other costs. Students' spouses and children are not eligible for these services. Students should have their current identification (ID) cards and insurance cards with them when going to the SHW. 

When SHW is closed, some options are UI Quick Care https://www.uihealthcare.org/quickcare/ and Mercy Urgent Care http://www.mercyiowacity.org/urgent-care. In a medical emergency call 911 or go to the nearest emergency room.  The health fee does not cover visits to these clinics or the emergency room.  If you want to ask a nurse a health question, call 319-337-9704.

University Counseling Service

3233 Westlawn South, 319-335-7294, ucs@uiowa.edu

https://counseling.studentlife.uiowa.edu/

The University Counseling Services offers a variety of mental health consultation and counseling services, which includes individual and group counseling and psychotherapy, couple or relationship counseling, career assessment and testing, psychoeducational evaluation, and so on.

Crisis Center of Johnson County

1121 Gilbert Court, Iowa City, IA 52240; http://jccrisiscenter.org/

Crisis Line: 319-351-0140

Business Line: 319-351-2726

The Crisis Center’s vision is that every individual in Johnson County, Iowa, has support in a time of need. A crisis refers to a situation, emotion or stress that has become too great to cope alone. The Crisis Center answers in a non-judegmental and caring way when a person asks for emotional or material support in Johnson County. The Crisis Center provides immediate resources or referrals. In addition, The Crisis Center works collaboratively with individuals and organizations to help prevent and prepare for future needs.

Sexual Misconduct/Dating Violence/Stalking

Office of Sexual Misconduct Response Coordinator

http://osmrc.uiowa.edu/

The Office of the Sexual Misconduct Response Coordinator (OSMRC) coordinates the university's response to reports of sexual assault, sexual harassment, dating violence, domestic violence, and stalking when those reports involve members of or visitors to the university community. Informed by current federal guidance, the OSMRC aims to ensure university responses promptly and effectively stop problem behavior, prevent its recurrence, remedy its effects. The office:

  • Provides a central place to report an incident
  • Provides expert advice about university policies and procedures
  • Provides referrals to campus and community confidential resources and victim advocates
  • Facilitates accommodations to address safety concerns and support victims or complainants so academic and professional pursuits may continue unimpeded
  • Coordinates the university's response by working with victims or complainants to ensure their wishes are understood and inform the process
  • Collaborates with first responders, judicial administrators, law enforcement, and advocates to assist with a resolution that balances the needs of the individuals involved with those of the larger community
  • Provides process oversight as Deputy Title IX Coordinator
  • Keeps records to ensure patterns of behavior are identified
  • Leads UI Anti-violence Coalition to ensure continuous improvement in policies, procedures, and prevention efforts

Women’s Resource and Action Center

130 N. Madison St., 319-335-1486, https://wrac.uiowa.edu/

WRAC works to create greater equity for individuals and communities of all identities, with a particular focus on women, through activism, social justice initiatives, leadership training, advocacy, service, and personal and professional development. It provides services, including support and discussion groups, counseling, scholarships and awards, and library.

WRAC also sponsors a wide range of educational programming events throughout the year, including Iowa Women’s Music Festival, April conferences, small discussions that provide participants with more intimate interaction, skill building workshops, and thought provoking lectures and presentations.

Rape Victim Advocacy Program

332 Linn Street, Suite 100, 319-335-6001, https://rvap.uiowa.edu/

The Rape Victim Advocacy Program (RVAP) offers free, confidential services to female and male victims of all forms of sexual violence. The services include 24-Hour Crisis Line, Iowa Sexual Abuse Hotline, legal advocacy, medical advocacy, police advocacy, systems advocacy, individual counseling, educational programs, support groups and lending Library. RAVP also provide services to friends and families of victim/survivors.

Office of the Ombudsperson

C108 Seashore Hall, 319-335-3608; ombudsperson@uiowa.edu

http://www.uiowa.edu/ombuds/

The Office of the Ombudsperson is a resource for any member of the university community – including students, faculty, and staff – with a problem or concern. We provide informal conflict resolution, mediation services and advocacy for fair treatment and fair process. The services provided by the Office of the Ombudsperson is confidential, neutral, informal, and independent.

Miscellaneous

International Admissions

107 Calvin Hall, 319-335-3847, admissions@uiowa.edu

http://international.admissions.uiowa.edu/

In addition to processing admission applications from abroad, the International Admissions Office provides some services to current foreign students. These include answering questions about changing from one program of study to another, evaluating academic work done abroad to judge what credit can transfer to the UI, and sending admissions materials to people who might want to attend the University. Office hours are 8:00 a.m. to 4:30 p.m. weekdays (excluding U.S. holidays).

Office of the Registrar

1 Jessup Hall, 319-335-0238, registrar@uiowa.edu

http://registrar.uiowa.edu/Home/tabid/37/Default.aspx

Hours: 8:00am-4:30pm Monday – Friday

To provide the University faculty, staff, students, and public with accurate academic records that support the worldwide education mission of our institution. The Registrar Office works with faculty, staff, student, department, and dean’s office on this campus coordinating and providing services related to the student records: course catalog, registration, fees, records, transcripts, data warehouse, institutional research, reporting, maintenance, and security for student records data, grading process, graduation and diploma services.

University Billing Office

5 Calvin Hall, 319-335-0071, ubill@uiowa.edu

http://ubill.fo.uiowa.edu/

Hours: 8:00am-5:00pm Monday – Friday

The University Billing Office is the centralized billing and collection point for student accounts and is a division of Treasury Operations. The Billing Office works with students in regards to questions related to their University Bill (U-Bill).

Payroll

120 University Services Bldg. Ste. 30, 319-335-2381, http://hr.uiowa.edu/payroll

University Payroll is dedicated to providing reliable, comprehensive payroll-related services to faculty, staff and students. The Payroll Department is committed to accurate and timely payroll processing adhering to federal, state and university regulations.

Information Technology Service (ITS)

2800 University Capitol Centre, 319-384-4357, its-helpdesk@uiowa.edu

http://its.uiowa.edu/

Semester Support Hours: 8:00am-10:00pm Monday -  Thursday, 8:00am-5:00pm Friday, 12:00-5:00pm Saturday, 6:00-10:00pm Sunday

 Information Technology Services (ITS) provides many of the technology applications used every day by students, faculty and staff at the University of Iowa. Any registered student can use ITS personal computers at dozens of locations (called Instructional Technology Centers, or ITCs) around the campus. Many trainings and software programs are also available on the ITS website.

Office of the Ombudsperson

C108 Seashore Hall, 319-335-3608, http://www.uiowa.edu/~ombud/

UI students or employees who have grievances against faculty or staff and who have not been able to resolve their problems or complaints through normal administrative channels can go to the ombudsperson for a confidential discussion of the situation and, if warranted, an investigation or other form of intervention. The ombudsperson has no authority over other University departments, but can sometimes resolve disputes by means of fact-finding, negotiation, and/or mediation.

Orientation Services

310 Calvin Hall, 319-335-1497

http://fye.uiowa.edu/orientation-welcome-iowa

Organizes programs for and gives individual advice and assistance to newly-admitted and newly-arriving UI students. It also cooperates with the International Student and Scholar Services(ISSS) in offering an orientation/registration program for new foreign students at the beginning of each academic term.

 

Alumni Association

One West Park Road 100 Levitt Center, 319-335-3294, www.iowalum.com/

UI alumni association aims to engage all alumni in the life of the university, to help maintain ties between the institution and, and to strengthen the university through alumni engagement.

University Benefits

120 University Services Bldg., Ste. 40, 319-335-2676, http://hr.uiowa.edu/benefits

The Benefits Office offers services in benefit selection, enrollment, and changes, as well as spending account claims processing, and the strategic use of your benefits. Benefits for students include comprehensive health and dental insurance plans.

Student Activities and Student Life

Community-Based Learning Program

100 Pomerantz Center, Suite C310, 319-335-7589, http://www.careers.uiowa.edu/cblp/#Home

The University of Iowa Community-Based Learning Program (CBLP) strengthens students' learning opportunities by linking the University's teaching, research and service mission to community needs and strengths. It helps UI students locate opportunities in volunteering, academic service learning and nonprofit internships in the community.

Study Abroad

 1111 University Capitol Centre, 319-335-0353, http://international.uiowa.edu/study-abroad

Study Abroad provides services to support UI students before, during and following a study experience abroad. It helps students in every step from finding a program, saving costs and getting funding, to preparing to depart and living abroad, and returning home.

Center for Student Involvement & Leadership

145 Iowa Memorial Union, 319-335-3059, http://csil.uiowa.edu/

The Center for Student Involvement & Leadership administers several programs that provide valuable services to the UI student body. Many of these services are free or have a small cost to the student. These services include Student Legal Services, Office Campus Housing Service, and Student Credit & Money Management Service. The HUB provides many conveniences to students and is a campus resource to discover a large amount of campus information. CSIL also oversees UI’s arts & entertainment programming, annual events, multicultural programs, fraternity & sorority life and leadership programs.

Recreational Services

100 CRWC E230, 319-335-9293, http://recserv.uiowa.edu/

Recreational Services is to “serve the University community and the surrounding communities through recreational activities.” Within the Recreational Services Program there are potential opportunities for physical, mental, and social growth for students, faculty/staff, youth, and seniors and these may be realized to varying degrees by each participant in the many competitive and/ or informal recreational activities the department offers. The programs are geared to develop an appreciation of the meaningfulness and importance of the use of one’s leisure time. This approach is believed to assist in the total education of the individual through informal association and opportunities outside the classroom.

 

 

Diversity

Chief Diversity Office

111 Jessup Hall, 319-335-3565; http://diversity.uiowa.edu/office/chief-diversity-office

The Chief Diversity Office (CDO) is committed to creating a welcoming and inclusive environment where individuals and their ideas, contributions, and goals are acknowledged, respected, and valued. The CDO provides expert advice, education, and services to create, maintain, and improve the campus environment as we ensure the university’s compliance with applicable equal opportunity, affirmative action, nondiscrimination, and civil rights laws, regulations, and university policies.

The Chief Diversity Office also provides diversity programming, resources, and cultural competency training; collaborates with academic departments and colleges to recruit and retain underrepresented faculty, staff, and students; and provides oversight and counsel for issues related to diversity and inclusion across the entire university.

Equal Opportunity & Diversity

202 Jessup Hall, 319-335-0705, http://diversity.uiowa.edu/office/equal-opportunity-and-diversity

The Office of Equal Opportunity & Diversity is committed to creating a welcoming and inclusive environment where all individuals’ ideas, contributions, and goals are acknowledged, respected, and valued. EOD provide expert advice, education, and services to create, maintain, and continually improve this environment as we work to support the university’s compliance with applicable equal opportunity, affirmative action, nondiscrimination, and civil rights laws, regulations, and university policies.

Center for Diversity and Enrichment

24 Phillips Hall, 319-335-3555, http://diversity.uiowa.edu/office/center-diversity-and-enrichment

The Center for Diversity & Enrichment (CDE) brings together under one umbrella a variety of programs, offices and services that work to create a welcoming climate for students, staff and faculty from communities underrepresented in higher education. It gets students connected with volunteer opportunities, student organizations, mentoring, and campus programs. CDE also offers students community building experiences, tutoring, individualized guidance, summer programs, and academic skill development.

Student Disabilities Services

3015 Burge Hall, 319-335-1462, sds-information@uiowa.edu

https://sds.studentlife.uiowa.edu/

Hours: 8:00am-12:00pm, 1:00pm-4:30pm Monday – Friday

The Student Disability Services works with students, faculty, and other resources of the university to coordinate accommodations for which students are entitled under federal legislation. Support for students who have disabilities as well as the education of the larger community about disability related concerns allows SDS to facilitate the elimination of barriers regarding students with disabilities.

Multicultural Programs

145 Iowa Memorial Union, 319-335-3059; getinvolved@uiowa.edu

http://csil.uiowa.edu/multicultural/

The Center for Student Involvement & Leadership is committed to promoting Multicultural Programs to the UI campus through planned activities at the UI Cultural & Resource Centers, annual diversity programs, and student organization events.  There are over 50 multicultural student organizations at the University of Iowa that provide programming, service, educational programs, and cultural experiences to the campus community.

The UI Cultural & Resource Centers provide a "Home Away From Home" atmosphere for many students and can be utilized by any UI student or reserved for student organization events. The Centers also provide intra-and cross-cultural education, leadership and organizational development opportunities, social justice education, and change. The Centers compliment the academic mission of the University by enhancing students' inside and outside of the classroom.